Superfans don’t happen by luck—they’re designed.
Brittany Hodak shows how casinos beat apathy, design delight, and turn players into advocates who bring friends.
We talk wait-time friction (and why lines aren’t loyalty), frontline behaviors that compound, and referrals that snowball ROI.
If you want more fans—not just members—this episode is for you.
Most regional casinos support their local community, but are they essential to it? If your customers still visit competitors just as often, sponsorships alone aren’t going to be enough. True loyalty is built when your property becomes part of the community’s daily rhythm—a go-to for events, local partnerships, and meaningful connections. In this post, we explore a five-part strategy to transform your casino into a community hub. From non-gaming experiences to local business alliances, these are the moves your competitors can’t easily copy. It’s time to stop writing checks and start creating belonging.
Most casino players clubs hand out points—but few drive real loyalty.
This guide walks you through designing a brand-led, tiered loyalty program that lifts trips without overcomping.
Learn how to set reinvestment guardrails, convert uncarded guests, and train your team to deliver on the brand promise.
If you’re ready to move from generic perks to purposeful progress, this is your starting point.
Are your emails building relationships—or just adding to the noise?
In this episode of Drivetime Marketing, Julia Carcamo sits down with email expert Andrew Kordek to fix what’s broken in casino email strategy.
From welcome messages to send frequency, they unpack how to stop overwhelming players and start delivering real value.
If you’ve ever hit “send” and hoped for the best, this one’s for you.
Most casinos don’t have a new customer problem—they have a shallow loyalty problem. This post lays out a smarter approach built around brand, relevance, and repeatability. Get the blueprint to turn everyday touchpoints into long-term loyalty. It’s not about more mail—it’s about more meaning.
Your website shouldn’t just list restaurant hours and promotions — it should welcome guests, guide their experience, and grow loyalty. Yet many casino websites are outdated, static, and actively costing business. In this post, we explore what a modern casino website should really do — and how it can become your hardest-working host. From AI-readiness to frictionless signups, see how small changes can drive big results.
Recent Comments