by Julia Carcamo | Casino Marketing, Drivetime Marketing |
Casino guests don’t experience your property in departments. They experience one brand, one journey, and one feeling about whether the visit was worth repeating — and that feeling shows up in revenue. In this episode of Drivetime Marketing, Robert Levine of ComOps explains why most casinos don’t have a feedback problem; they have an action problem. He breaks down where to listen across the guest journey, why passives — not detractors — deliver the highest ROI, and how the service recovery paradox can turn a friction point into deeper loyalty.
by Julia Carcamo | Casino Marketing, Drivetime Marketing |
Casino influencer marketing is not just a social media tactic. When done well, it can influence guest excitement, slot floor demand, team member knowledge, and the way marketing and operations work together. This article looks at influencer marketing from the operations side of the casino, where guest experience and execution matter most. The result is a practical view of how casinos can use influencers with more strategy, alignment, and accountability.
by Julia Carcamo | Advertising, Casino Marketing, Drivetime Marketing |
Regional casino marketers are often asked to prove ROI channel by channel, which can lead to over-investment in tactics that look efficient but do little to grow the property over time. This post argues for managing your media mix like a portfolio, with each channel assigned a clear role based on your goals, market, and audience. It also explains why traditional media still matters in many regional markets and why testing needs enough time and budget to produce a real signal. If your current mix looks good on paper but feels increasingly narrow in practice, this is the framework worth revisiting.
by Julia Carcamo | Casino Marketing, Drivetime Marketing |
Regional casinos do not need bigger promotion calendars. They need a sharper strategy. If your team is busy — and it almost certainly is — that’s not the same as being effective. Monthly offers are going out, events are being promoted, direct mail is hitting the...
by Julia Carcamo | Casino Marketing, Drivetime Marketing, Staff Training & Development |
Employee experience plays a larger role in casino marketing than many operators realize. When frontline teams are undertrained, unsupported, or disconnected from the brand promise, even strong campaigns can fall flat. This post explores how employee experience influences guest loyalty, mystery shop performance, and the return on marketing investment. It also shows why regional casinos should strengthen internal alignment before adding more promotions or media spend. For casino leaders, the message is simple: better guest loyalty starts behind the scenes.
by Julia Carcamo | Casino Marketing, Drivetime Marketing |
Ben Scholl shares why the first few moments matter so much when a guests visits, what they are picking up on right away, and how small moments of friction can quietly damage the experience before the stay really begins. He also explains why loyalty is built through more than offers and perks, and why human interaction often matters more than operators realize.
The conversation goes beyond the front desk to explore service recovery, trust, brand consistency, and the relationship between marketing and hotel operations. Because guests do not experience departments. They experience one brand.
Recent Comments