Superfans don’t happen by luck—they’re designed.
Brittany Hodak shows how casinos beat apathy, design delight, and turn players into advocates who bring friends.
We talk wait-time friction (and why lines aren’t loyalty), frontline behaviors that compound, and referrals that snowball ROI.
If you want more fans—not just members—this episode is for you.
What if you could design a casino experience so immersive, so electric, that guests feel it in their bones—just like Mardi Gras? No committee engineered its magic. No focus group dictated its traditions. Yet, it has endured for centuries. The secret? Crowdsourced engagement, anticipation cycles, and sensory marketing that ignite deep emotional connections. This is more than a festival—it’s a lesson in unforgettable brand-building.
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