AI isn’t just for the big guys. This guide shows how regional casinos can use AI personalization to drive more trips and smarter offers—without increasing reinvestment. Learn how to use your existing tools to target the right guests, at the right time, with the right value.
Superfans don’t happen by luck—they’re designed.
Brittany Hodak shows how casinos beat apathy, design delight, and turn players into advocates who bring friends.
We talk wait-time friction (and why lines aren’t loyalty), frontline behaviors that compound, and referrals that snowball ROI.
If you want more fans—not just members—this episode is for you.
Most regional casinos support their local community, but are they essential to it? If your customers still visit competitors just as often, sponsorships alone aren’t going to be enough. True loyalty is built when your property becomes part of the community’s daily rhythm—a go-to for events, local partnerships, and meaningful connections. In this post, we explore a five-part strategy to transform your casino into a community hub. From non-gaming experiences to local business alliances, these are the moves your competitors can’t easily copy. It’s time to stop writing checks and start creating belonging.
Most casino players clubs hand out points—but few drive real loyalty.
This guide walks you through designing a brand-led, tiered loyalty program that lifts trips without overcomping.
Learn how to set reinvestment guardrails, convert uncarded guests, and train your team to deliver on the brand promise.
If you’re ready to move from generic perks to purposeful progress, this is your starting point.
Are your emails building relationships—or just adding to the noise?
In this episode of Drivetime Marketing, Julia Carcamo sits down with email expert Andrew Kordek to fix what’s broken in casino email strategy.
From welcome messages to send frequency, they unpack how to stop overwhelming players and start delivering real value.
If you’ve ever hit “send” and hoped for the best, this one’s for you.
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