Hispanic marketing in casinos isn’t about translating ads—it’s about translating the welcome. Josh LeDuff (former VP of Marketing at Pala, now CMO at Full House Resorts) breaks down what really drives loyalty: Staffing that speaks the language—hosts and frontline...
Casino marketing has always been about offers and rewards — but what if the real secret to loyalty is fan behavior? In this episode of my video podcast, I sat down with Dan Kustelski, CEO of Chalkline Sports, to explore how casino marketers can take a page from the...
The best casino marketing teams in the country are learning how to build better strategy, deepen loyalty, and elevate their direct and digital marketing efforts—without adding headcount. If you’re still reacting to market shifts instead of anticipating them, you’re already behind. This is your roadmap to marketing that compounds, not just reacts.
If you’re still leaning heavily on promotions to drive traffic, you’re not alone — but there’s a more sustainable strategy. This article explores how aligning your marketing with your brand purpose can create deeper guest loyalty (even in saturated markets), unite your internal team around a shared goal, make your marketing calendar more strategic, and strengthen your competitive position without needing bigger budgets. Think of this as your blueprint for a casino marketing strategy that isn’t just reactive — it’s built to last.
Casinos have long excelled at using analytics for reinvestment, but too often the data story ends there. The truth is, advertising, promotions, and digital campaigns are where guesswork still costs marketing teams time and money. In this post, we’ll explore how to apply the same rigor used in reinvestment to these areas—helping you stretch budgets, prove ROI, and make smarter marketing decisions. If you’re ready to move from gut feel to growth, this is where to start.
Guests are spending over seven hours a day on their phones—and that screen time shapes every decision they make about where to play, stay, and stay loyal. While national brands are investing millions in seamless mobile experiences, regional casinos still have an edge: they know their players better. This post breaks down the strategies that turn mobile touchpoints into loyalty engines and keep your best guests from defecting. The difference between being mobile-ready and being mobile-smart is costing you more than you think.
What if your website is sending all the wrong signals—and you don’t even know it? Digital strategy expert Philippa Gamse joins to share how marketers can stop flying blind and start using analytics to make smarter, faster decisions. From tracking the right actions to asking the right questions, she makes sense of the data chaos without drowning you in charts. Watch our first video episode or listen on your favorite podcast app.
Email marketing is one of the most cost-effective tools regional casinos have—but most aren’t using it to its full potential. Too often, it’s treated like a last-minute megaphone instead of a loyalty-building machine. With the right strategy, your emails can boost player retention, increase VIP engagement, and drive measurable revenue. This 5-step casino email marketing blueprint shows you exactly how to turn generic “blasts” into personalized campaigns your players can’t ignore.
Regional casino marketers face constant pressure to drive results with limited budgets and inexperienced teams. The difference between wasted effort and measurable impact often comes down to strategy—knowing when to say yes, and when to hold back. From understanding player segments to choosing the right channels and tracking what really matters, small shifts can lead to big wins.